Shipping policy

Shipping Policy

Delivery Area At TODMEY, we primarily ship to addresses within the United States (as well as select international regions available at checkout). Your order will be shipped directly to the delivery address you provide during the checkout process. Please ensure your shipping address is complete and accurate before submitting your order.

Processing & Shipping Time Orders are typically delivered within 7–11 business days. This timeframe includes order verification, processing, quality checks, and packaging (usually 1–3 business days), depending on product stock availability on our website. Business days exclude weekends and public holidays. Once your order has been shipped, you will automatically receive a shipping confirmation email containing your tracking number, provided that the email address supplied at checkout is correct.

Delivery Times and Shipping Costs During the checkout process, TODMEY provides estimated delivery times and available shipping methods for your order. Shipping fees, if applicable, are calculated based on the selected delivery method and displayed clearly before payment. Unless free shipping is offered on your order, any applicable shipping costs are paid at checkout in addition to the product price.

Delivery Conditions Deliveries are handled by trusted local and international carriers (such as USPS, UPS, DHL, or local postal services). Depending on the carrier and local delivery practices, packages may be left in a secure location at your address (such as a porch, mailbox, or reception desk) or may require a signature. If the carrier is unable to complete delivery, a delivery notice or tracking update will be provided with instructions on how to reschedule delivery or collect the package from the local post office.

Delivery Issues & Damaged Packages Before confirming your order, you are informed of the estimated delivery timeframe at checkout. In the rare event of severe carrier delays, delivery will be completed within a maximum of thirty (30) days. If your order has not arrived within this period, please contact us in writing at info@todmey.com so we can investigate the issue with the carrier or arrange a replacement/refund. If delivery still cannot be completed within a reasonable additional period, you have the right to cancel the order, and TODMEY will refund the total amount paid using the original payment method.

TODMEY is responsible for your order until it is marked as delivered by the carrier. Please inspect your package upon arrival and report any transit damage or missing items to us at info@todmey.com within 3 days of delivery so we can resolve the issue promptly.

Contact Us If you have any questions about your shipment or tracking status, please contact our support team at info@todmey.com.